Frequently Asked Questions

Order online the tobacco products.

How to order online the tobacco products?

Very simple, as you can see below:

• Visit our online cigarette shop constantshop.com where you can choose the product that you prefer and click on the brand that you are interested in.
• You will be accessed to the selected brand where you will find the price and the description of the products.
• Choose the brand that you would like to order. Then click on it. You will be automatically redirected to our shopping cart at cigarette-shop.biz (it's related to Visa requirements).
• If you want to choose more than one brand of cigarettes click on “Continue shopping” button and choose another favored product on the main page.
• After your shopping is finished click on “Confirm order”.
• Introduce all the required information and click "Go to secure checkout". From that moment your card information is be checked and soon you will receive a confirmation about the order status via e-mail.

How could I contact your store?

If you have some questions or issues regarding your order please contact our Customer Support Service at support@constantshop.com. Please be sure to specify in the e-mail your order number and your full name. Your comments and suggestions are important to us as we continue to improve our product and services.

Can I withdraw the order placed with your online store?

You can withdraw your order within 24 hours of its placement.

Are there any limits on maximum order?

No. The amount of cigarettes that the customers can order at constantshop.com is left to their discretion. The customers should be aware of the laws currently in force in their state and the punishment that might be imposed. Pay attention that we do not accept big quantity orders if you are our first-time customer. If this is your first order in our store maximum quantity is 6 cartons.

Can I make an order by telephone?

Unfortunately no, you can only make it online.

Can I make an order by fax?

Unfortunately no. This method of order will be available later.

What payment methods are acceptable?

You can pay by VISA only.

If I make an order Saturday, when my order will be send?

Usually, your order is processed in 24 hours. Orders received on Saturdays are sent on the first following working day (Same rule for Sundays and public holidays).

Will you offer some other brands in the nearest future?

Yes. We are planning to add some new cigarette brands in future. Feel free to contribute your suggestions.

About our cigarette products:

Are the cigarettes sold at constantshop.com of the finest quality?

We sell cigarette brands manufactured in Europe. The cigarettes sold at constantshop.com are of the finest quality.

Is there any difference between the white filter and the brown filter Marlboro Lights?

Yes, there is. Many smokers confirm that Marlboro with white filters are slightly stronger than Marlboro with brown ones.

Miscellaneous:

Will I get my money back or have the goods replaced if the parcel is lost, stolen or damaged?

constantshop.com offers a 100% money back guarantee covering the price of the cigarettes if, for any reason, the order is not deemed satisfactory.

Non-disclosure:

Does constantshop.com have a database containing the customer's credit card details?

No.

Does constantshop.com use personal data of customers (mailing address, e-mail address, etc.) for advertising campaigns or other promotional activities?

We do not sell or rent your personal information to others. The information provided to us as a result of your online order, such as your name, E-mail address, phone number(s) and point of delivery or forwarding address are only used for shipping.

International Duty Laws :

Do you guarantee that no duty will be paid worldwide?

We cannot guarantee that no tax will be paid worldwide because some countries may occasionally apply the international postal regulations and standards.

Is it legal to resell cigarettes ordered from constantshop.com?

No. This is against the law in any country of the world.